Privacy Policy

When you make a reservation or reach out to us, we'll need some basic stuff:

• Your name (kinda important so we know who's checking in)
• Email address and phone number (so we can confirm your booking and reach you if needed)
• Home or billing address (particularly for payment processing)
• Payment card details (handled super securely through encrypted systems)
• Special requests or preferences (like if you need accessibility accommodations or have dietary restrictions)
• Passport or ID info (only when required by local regulations)

When you're poking around our website, we collect some technical info (don't worry, it's pretty standard):

• IP address and browser type
• Device info and operating system
• Which pages you visit and how long you hang out on 'em
• Referring websites (where you came from before landing on our site)
• General location data (like city or region, not your exact GPS coordinates)

During your time with us, we might collect:

• Room preferences and service requests
• Feedback and reviews you share with us
• Records of services you've used (spa appointments, restaurant reservations, etc.)
• CCTV footage from public areas (for everyone's safety)
• Communication records if you've chatted with our concierge or support team

First and foremost, we use your info to actually provide the services you're paying for:

• Processing your reservations and managing your stay
• Handling payments and sending you receipts
• Coordinating room assignments and special requests
• Providing concierge services and tour bookings
• Delivering room service and managing spa appointments

We'll use your contact info to:

• Send booking confirmations and updates
• Answer your questions and handle service requests
• Follow up on feedback or complaints (we actually read those)
• Share important info about your upcoming stay
• Send promotional offers (only if you've opted in - we're not gonna spam you)

We analyze data (in aggregate, not individually stalking anyone) to:

• Understand what our guests actually want and need
• Improve our website and booking experience
• Develop new services or amenities
• Train our staff to serve you better
• Figure out peak times and optimize operations

Sometimes we gotta use your info for:

• Complying with laws and regulations (not optional, unfortunately)
• Preventing fraud and unauthorized access
• Protecting the safety and security of guests and staff
• Resolving disputes or legal issues
• Enforcing our terms and conditions

We work with third-party companies that help us run the hotel smoothly. These include:

• Payment processors (to handle your credit card securely)
• Booking platforms and travel agencies
• IT service providers (for website hosting and maintenance)
• Marketing platforms (only for folks who've signed up for newsletters)
• Cloud storage services (where we keep records securely)

These companies are contractually bound to protect your data and can only use it for the specific services they're providing to us. They're not allowed to sell it or use it for their own purposes.

We'll share your info with authorities when:

• Required by Canadian law or legal processes
• Responding to valid government requests
• Protecting our rights or property
• Investigating suspected fraud or security issues
• Protecting someone's safety in emergency situations

If Runeshroud Empire Hotel gets sold or merges with another company (hey, you never know), your information would likely be transferred as part of that deal. We'd give you a heads-up if this happens, and the new owners would still have to honor this privacy policy.

Just to be crystal clear:

• We don't sell your personal information to anyone. Period.
• We don't rent out our guest list to random marketers
• We don't share your data with competitors
• We don't use your info for purposes unrelated to your hotel experience without asking first

Cookies are tiny text files that get stored on your device when you visit our website. They're not the edible kind (sorry), but they help make your browsing experience smoother.

Think of 'em like digital breadcrumbs that remember stuff like your language preference or what you had in your shopping cart. They can't access other files on your computer or spread viruses - they're actually pretty harmless.

Essential Cookies: These are the must-haves. They let you navigate the site, use the booking system, and access secure areas. Without them, the website basically doesn't work.

Performance Cookies: These help us understand how visitors use our site - which pages are popular, where people are getting stuck, that kinda thing. The data's all anonymous.

Functionality Cookies: These remember your choices (like language or region) so you don't have to keep re-entering them every time you visit.

Marketing Cookies: These track your browsing to show you relevant ads across the web. You can totally opt out of these - they're not essential.

You're in control here. Most browsers let you block or delete cookies through their settings. Just keep in mind that blocking essential cookies might mean some parts of our site won't work properly.

You can usually find cookie settings in your browser's preferences menu. Different browsers have different processes, so check out their help section if you're not sure where to look.

You've got the right to know what personal data we're holding about you. Just shoot us an email and we'll provide you with a copy of your information within 30 days. It's free, unless you're asking for multiple copies or it's gonna take us forever to compile everything.